Terms and Conditions

Table of Contents

Article 1 – Definitions
Article 2 – Identity of the Trader
Article 3 – Applicability
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Right of Withdrawal
Article 7 – Obligations of the Consumer During the Withdrawal Period
Article 8 – Exercise of the Right of Withdrawal and Costs
Article 9 – Obligations of the Trader in Case of Withdrawal
Article 10 – Exclusion of the Right of Withdrawal
Article 11 – Price
Article 12 – Performance of the Agreement and Additional Guarantee
Article 13 – Delivery and Execution
Article 14 – Duration Transactions: Duration, Termination and Renewal
Article 15 – Payment
Article 16 – Complaints Procedure
Article 17 – Disputes
Article 18 – Additional or Deviating Provisions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Supplementary Agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these are supplied by the trader or by a third party on the basis of an arrangement between that third party and the trader;
  • Withdrawal Period: the period within which the consumer may exercise the right of withdrawal;
  • Consumer: a natural person acting for purposes outside their trade, business, craft or profession;
  • Day: calendar day;
  • Digital Content: data produced and supplied in digital form;
  • Duration Agreement: an agreement that extends to the regular supply of goods, services and/or digital content over a period of time;
  • Durable Medium: any tool – including email – that enables the consumer or trader to store information addressed personally to them in a way accessible for future reference for a period adequate for the purpose of the information and which allows unchanged reproduction;
  • Right of Withdrawal: the consumer’s option to withdraw from the distance contract within the withdrawal period;
  • Trader: the natural or legal person offering products, (access to) digital content and/or services to consumers at a distance;
  • Distance Contract: an agreement concluded between the trader and the consumer within an organised system for distance selling, using exclusively or partly one or more means of distance communication;
  • Model Withdrawal Form: the European model withdrawal form included in Annex I;
  • Means of Distance Communication: any means used to conclude an agreement without the consumer and trader being physically present in the same place simultaneously.

Article 2 – Identity of the Trader

Stichting NTV Amsterdam, Uitgeverij NORDEN
Nieuwmarkt 221
Telephone: +31 (0)20 7892494 (during office hours)
Email: norden@hvdk.com
Chamber of Commerce (KvK): 76481352

Article 3 – Applicability

These terms and conditions apply to every offer made by the trader and to every distance contract concluded between trader and consumer.

Before concluding a distance contract, the text of these terms shall be made available to the consumer. If this is not reasonably possible, the trader shall indicate where the terms can be inspected and that they will be provided free of charge upon request.

If the contract is concluded electronically, the terms may be provided electronically in such a way that the consumer can store them on a durable medium.

In case additional product- or service-specific terms apply, the consumer may always rely on the provision most favourable to them in the event of conflicting terms.

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated.

The offer contains a complete and accurate description of the products, digital content and/or services. Images are a true representation. Obvious errors do not bind the trader.

The offer includes sufficient information so that the consumer understands their rights and obligations.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and meets the stated conditions.

If acceptance occurs electronically, the trader shall confirm receipt without delay. Until confirmation, the consumer may dissolve the agreement.

The trader ensures appropriate technical and organisational security measures for electronic transactions.

The trader may assess whether the consumer can fulfil payment obligations and may refuse orders based on justified grounds.

At the latest upon delivery, the trader shall provide:

  • contact address for complaints
  • conditions and method for exercising withdrawal rights
  • information on guarantees and after-sales service
  • total price including taxes and delivery costs
  • payment, delivery and execution details
  • termination conditions for long-term contracts
  • model withdrawal form (if applicable)

Article 6 – Right of Withdrawal

For products:

The consumer may withdraw within at least 14 days without giving reasons.

The period starts the day after receipt of the product (or last product/part in case of multiple deliveries).

For services and digital content:

The consumer may withdraw within 14 days from the conclusion of the agreement.

Extended withdrawal:

If required information was not provided, the withdrawal period extends up to 12 months.

Article 7 – Consumer Obligations During Withdrawal Period

The consumer must handle the product and packaging with care and only inspect it as in a physical shop.

They are liable for diminished value only if handling exceeds what is necessary.

Article 8 – Exercise of Withdrawal and Costs

The consumer must notify withdrawal via the model form or another clear statement.

The product must be returned within 14 days.

The consumer bears return costs unless stated otherwise.

For services started during the withdrawal period, proportional costs may be charged.

Article 9 – Trader Obligations in Case of Withdrawal

The trader confirms receipt of withdrawal.

All payments, including delivery costs, are refunded within 14 days.

Refunds are made using the original payment method unless agreed otherwise.

Article 10 – Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for:

  • price-dependent financial market products
  • public auctions
  • fully performed services with consent
  • accommodation, transport, catering, leisure services with fixed dates
  • custom-made products
  • perishable goods
  • sealed hygiene products
  • mixed goods
  • alcoholic beverages (delayed delivery & market-dependent value)
  • unsealed media/software
  • newspapers and magazines (excluding subscriptions)
  • digital content supplied with prior consent

Article 11 – Price

Prices remain unchanged during the validity period unless VAT changes apply.

Variable pricing may apply for market-dependent products.

Prices include VAT.

Article 12 – Performance and Additional Guarantee

The trader guarantees conformity with the agreement and legal requirements.

Additional guarantees do not affect statutory rights.

Article 13 – Delivery and Execution

Delivery is made to the address provided by the consumer.

Orders are executed within 30 days unless otherwise agreed.

Risk transfers upon delivery.

Article 14 – Duration Transactions

Termination:

Consumers may terminate indefinite contracts at any time with max. 1 month notice.

Renewal:

Fixed-term contracts may not be automatically renewed except under strict conditions.

Duration:

Contracts longer than one year may be terminated after one year with max. 1 month notice.

Article 15 – Payment

Payments must be made within 14 days.

Advance payment may not exceed 50%.

Late payments may incur statutory interest and collection costs.

Article 16 – Complaints Procedure

Complaints must be submitted within a reasonable time.

The trader responds within 14 days.

A dispute arises if not resolved within 4 weeks.

Article 17 – Disputes

Dutch law applies exclusively.

Article 18 – Additional or Deviating Provisions

Additional provisions must not disadvantage the consumer and must be recorded in a durable medium.